Question 1

What kind of license do I need to drive the vans in Japan?

Accepted Answer

You must have an international driving permit  (IDP) & passport or a local Japanese driving license to drive our vans.

Please see our page License Eligibility for more information.

Question 2

How old do you need to be to rent a van?

Accepted Answer

18 years old.

Question 3

What is the minimum rental period?

Accepted Answer

The minimum booking period is 2 nights, depending on availability.

Question 4

What are the payment options?

Accepted Answer

Payment: Can be made via credit card through a payment link we will send you to complete 3 days before your booking date. We also accept cash in person before the handover of the van.

Additional Details:
Some credit cards may not work in Japan, so it’s advisable to have cash as a backup.
For rentals starting within 2 days, the full payment is required upfront.
A service fee of 3.25–3.75% applies to credit card payments.

Question 5

Is there a booking deposit?

Accepted Answer

Yes, a non-refundable booking downpayment (30% of your total booking) is needed to secure your reservation. This will be applied toward your total rental cost.

Question 6

What is the PSP Fee?

Accepted Answer

Credit card payment service provider fee.